Policies & Procedures

POLICIES & PROCEDURES

• We encourage guests to come dressed and ready!
• All guests need a lift ticket to be on the hill.
• No Drones Allowed without Prior Authorization
• No Grills or Open Flames Allowed In/Around Patio & Chalet Area
• No Refunds on Tickets/Rentals
• No Dogs Allowed In/Around Patio & Chalet Area, nor on the Hill

DRONE POLICY

Out of safety concerns for guests, employees, and resort property, as well as concerns for individual privacy, Mt La Crosse Ski Resort prohibits the operation or use of unmanned aerial systems, or drones, by the general public – including recreational users and hobbyists – without the prior written authorization from the Resort.  This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within Mt La Crosse Ski Resort boundaries.  This prohibition on drone operations or use extends to any drones launched or operated from Resort property, as well as drones launched from private property outside of the Resort boundaries.  Please contact a resort representative if you have any questions or if you seek prior authorization to operate any aerial drones.  Any authorized operation of aerial drones may be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, [and / or U.S. Forest Service rules], as well as those policies separately established by this Resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability.  Any violation of this policy may involve suspension of your skiing or snowboarding privileges, or the revocation of your season pass, as well as confiscation of any drone equipment, and may subject violators to any damages, including, but not limited to, damages for violations of privacy and/or physical or personal injuries or property damage, as well as regulatory fines and legal fees.

REFUND POLICY

• All tickets and rentals are non-refundable.  If you cannot use your tickets for any reason, you will not receive a refund. 
• Mt. La Crosse does not issue credits, refunds or exchanges for: No-shows, late arrivals, schedule conflicts, weather conditions, traffic, changing your mind, etc.
• Mt. La Crosse reserves the right to close or cancel a ticket for any reason at our discretion, and in this situation, tickets can be transferred to another date within the current season.
• If you have a change of plans or situation that prevents you from being able to use your tickets and you complete the transfer prior to the purchased date, they can be transferred to another date or person for a $10 service fee per ticket.
• Tickets/rentals not used the day of or after the pre-purchased date will NOT be refunded or transferred.

Our goal is to create a fun and safe learning environment for all guests of Mt. La Crosse!